Hiring a Plumber

Advice on when to hire a plumber, finding a plumber, verifying their qualifications, planning your plumbing work, what you need to do during the project and what to do if things go wrong.

When to Hire a Plumber

What plumbing concerns warrant calling a plumber?

How do I know if I should contact a plumber or my water company?

Finding a Plumber

How do I find a plumber in my area?

Are there approved plumbing businesses throughout the UK?

What if I can’t find an approved plumbing business close to me?

Why can’t WaterSafe arrange for a plumber to visit my house or business premises instead of giving me numbers to ring?

What is a WaterSafe approved plumbing business?

What is a normal wait time to get an appointment for emergency work? For a non-emergency?

Verifying Qualifications

How do I know if a plumber is qualified to perform the work?

What information should a plumber provide prior to planning work?

What are the benefits of choosing a WaterSafe approved plumbing business?

What qualifications should plumbers have?


Planning Your Plumbing Work

How do I obtain a quote?

Should I obtain multiple quotes before beginning work?

Is there anything I should be aware of when comparing quotes?

What should be included in a plumbing contract?

Do I need to notify my water supply company of planned plumbing work?

How do I notify my water supply company of planned work?


During the Project

What records do I need to keep?


If Something Goes Wrong

What can and cannot be expected of plumbers? If a problem recurs, is the plumber responsible for fixing it again?

What protection is there for a customer if something goes wrong with the work carried out by a WaterSafe approved plumbing business?

What should I do if something goes wrong?

How do I make a complaint?





Find your nearest approved contractor


Our Partners

WaterSafe Approved Contractors' Scheme Operators

Association of Plumbing & Heating ContractorsCIPHESNIPEFWIAPS


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